Istanbul Airport (IST) VIP Meet & Greet Services
Your Premier Gateway to Istanbul
Welcome to Istanbul Airport Meet & Greet Service, the leading provider of premium ground handling and VIP concierge services at the world’s crossroads. Founded on the principles of Turkish hospitality and global professional standards, we specialize in transforming the often-overwhelming transit at Istanbul Airport (IST) into a seamless, luxurious, and efficient journey.
We are a travel group registered with TÜRSAB (Turkish Association of Travel Agencies) under registration number 6885 since 2011. What sets us apart from our competitors is that our service quality is continuously monitored by the Turkish Ministry of Tourism and TÜRSAB.
İstanbul, Türkiye
Company name : GYG Turizm ve Ticaret Limited Şirketi ( Prometheus Tour in TURSAB )
Address : Çamlık Mah. Ş.B.Kurtuluş Cad. Caspian Modern No:60-74 A3 Ümraniye Istanbul Türkiye
London, United Kingdom
Company name : Prometheus Travel Services LTD
Address : 71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom
1. Introduction & Parties
These Terms and Conditions (“Terms”) govern the booking and use of all Meet & Greet, Fast-Track Passport Control facilitation, C-VIP Terminal, Buggy Cart, Baggage Porter, and private transfer services (the “Services”) offered through this Website and operated under the brand Istanbul Airport Meet & Greet Service, part of the Prometheus Tour group.
The Services are provided by:
GYG Turizm ve Ticaret Limited Şirketi (Tax Office: Alemdağ Vergi Dairesi, Tax No: 4540538590, Trade Registry No: 768190), registered address: Çamlık Mah. Ş.B.Kurtuluş Cad. Caspian Modern No:60-74 Ofis:3 Ümraniye İstanbul, Türkiye — hereinafter “the Company,” “we,” “us,” or “our.”
Licensed third-party airport ground handling providers operating at Istanbul Grand Airport (IGA/IST) on our behalf, specifically Taya Yolcu Hizmetleri A.Ş., which delivers the on-airport, airside, and terminal execution of the booked Services under our instruction and quality standards.
By booking, paying for, or otherwise using any of our Services, the Customer (“you,” “your”) confirms that they have read, understood, and agreed to be bound by these Terms in full.
2. Nature of Services — Facilitation, Not Immigration
2.1 Our Meet & Greet and Fast-Track services facilitate your passage through passport control, terminal transit, and airport procedures. We accompany, guide, and assist you through the process — we do not perform, replace, or influence any immigration, customs, security, or border-control function, all of which remain the exclusive authority of the Directorate General of Migration Management, Turkish Border Police, Customs Authorities, and IGA Airport Authority.
2.2 Immigration, customs, and airport security decisions (including entry refusal, secondary inspection, document checks, or flight boarding decisions) are made solely by the relevant government or airline authority and are entirely outside our control. We accept no responsibility for the outcome of these procedures.
2.3 Wheelchair and mobility assistance is coordinated through the airline and airport’s official accessibility services and is not provided directly by us. Where requested, our team will assist in coordinating this request with airline/airport staff, but availability, timing, and provision of the wheelchair itself remain the airline’s and airport’s responsibility. Passengers requiring mobility assistance are advised to also notify their airline directly at the time of booking their flight.
3. Booking & Payment Terms
3.1 Bookings must be submitted no later than 8 hours before the scheduled arrival or departure time. Requests received after this window will only be accommodated subject to team and slot availability, and may not be guaranteed.
3.2 A booking is confirmed only once the Company issues a written confirmation (by email or WhatsApp) following full payment.
3.3 Full payment is required at the time of booking, via the payment methods listed on the Website. Prices are displayed in the applicable currency and are inclusive of VAT and applicable service fees unless otherwise stated.
3.4 It is the Customer’s responsibility to provide accurate flight numbers, arrival/departure times, passenger names, terminal information, and contact details at the time of booking. The Company is not liable for service disruption caused by incorrect or incomplete information supplied by the Customer.
4. Amendments & Cancellations
4.1 Cancellation or amendment requests made up to 24 hours before the confirmed arrival/departure time are eligible for a full refund or free rebooking, at the Customer’s choice.
4.2 Cancellation or amendment requests made within 24 hours of the confirmed arrival/departure time are not eligible for a refund, and the full service fee will be charged, as our team and airport slot allocation are committed at this point.
4.3 In the event of a flight cancellation by the airline, please notify us as soon as possible; where notice is given more than 24 hours before the original scheduled time, Section 4.1 applies.
5. No-Show & Identification
5.1 Our greeter will hold a name or company sign at the agreed meeting point (jet bridge, gate area, or arrivals hall, subject to airline and airport permissions) at the scheduled time.
5.2 If the Customer fails to identify themselves to our representative within a reasonable time after disembarkation, or fails to arrive at the agreed departure meeting point at the confirmed time, this will be treated as a no-show, and Section 4.2 (full charge, no refund) will apply.
5.3 The Customer must present a valid booking confirmation and travel document to the representative upon meeting.
6. Force Majeure & Third-Party Authority Actions
6.1 Airport operations may be subject to unforeseen restrictions imposed by government bodies, IGA Airport Authority, or security agencies, including but not limited to strikes, weather events, technical failures, security alerts, or regulatory changes. In such cases, the Services may be delayed, altered, or suspended without prior notice.
6.2 Where a Service cannot be delivered due to force majeure or an instruction from a governmental or airport authority, our liability is limited to a full refund of the fee paid for the undelivered portion of the Service; re-performance or partial credit may be offered at our discretion where applicable.
6.3 Delays or queues caused by immigration, customs, security screening, or airline procedures are outside our control and do not constitute a service failure on our part or grounds for a refund.
7. Liability
7.1 To the fullest extent permitted under Turkish law, the Company accepts no liability for any indirect, consequential, or incidental loss, missed flight connection, or damage arising from circumstances outside our reasonable control, including third-party actions, airline decisions, or force majeure events described in Section 6.
7.2 Personal belongings, baggage, and travel documents remain the Customer’s sole responsibility at all times during the Service. Where a Baggage Porter service is booked, our representative will assist with handling, but is not an insurer of the baggage’s condition or contents.
7.3 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Turkish consumer protection law, including liability for death or personal injury caused by our proven negligence.
8. Customer Responsibilities
Ensuring passport, visa, and all travel documents are valid and compliant with entry/exit requirements of Türkiye and any transit country.
Arriving at the agreed meeting point at the confirmed time, allowing adequate time for check-in, security, and boarding procedures.
Providing accurate booking information and promptly notifying us of any changes to flight details.
Complying with instructions from our representatives, airline staff, and airport/immigration authorities at all times.
9. Data Protection & Privacy
We process personal data (including passport and flight details) solely for the purpose of booking, service delivery, coordination with our ground handling partner Taya Yolcu Hizmetleri A.Ş., fraud prevention, and legal compliance, in accordance with the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and, where applicable, the EU General Data Protection Regulation (GDPR). For full details, please see our Privacy Policy.
10. Complaints
If you are not satisfied with any aspect of the Service, please notify us in writing at reservation@istanbulairportmeetandgreetservice.com within 3 days of the service date, including your booking reference. We will acknowledge your complaint promptly and aim to provide a full response within 14 business days.
11. Governing Law & Jurisdiction
11.1 These Terms are governed by and construed in accordance with the laws of the Republic of Türkiye.
11.2 Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Istanbul Courts and Enforcement Offices (İstanbul Mahkemeleri ve İcra Daireleri).
11.3 The English version of these Terms is provided for the convenience of international customers; in case of any discrepancy, the Turkish version, where published, shall prevail for matters governed by Turkish law.
Meet our director
Mr. Gökhan TOPUZI have been passionately working in the travel industry for 25 years. For the past 14 years, I have been the director of Prometheus Travel Group. If you would like to read more about my journey, you can find me on my LinkedIn profile.
Services are operated by GYG Turizm ve Ticaret Limited Şirketi (Tax No: 4540538590, Trade Registry No: 768190) under the brand Istanbul Airport Meet & Greet Service / Prometheus Tour, with on-airport execution provided by our licensed ground handling partner, Taya Yolcu Hizmetleri A.Ş., at Istanbul Grand Airport (IGA/IST).
Contact: reservation@istanbulairportmeetandgreetservice.com Whatsapp +90 533 962 74 33 | Istanbul, Türkiye
