What Can Go Wrong Without the Right Support

Istanbul Airport is one of the largest airports in the world. For passengers with mobility needs, navigating it alone means long walks with no assistance, stressful passport control queues, no one to handle baggage, and uncertainty about what happens next. One missed detail can turn an arrival into an exhausting ordeal.

How It Works

You don’t need to figure anything out on the day. As soon as we receive your booking, we monitor your flight in real time. If your arrival is delayed, we adjust our team is always there when you land, not when you were scheduled to land.
Our dedicated assistant meets your passenger at the jet bridge. From that moment, nothing is left to chance. We know the terminal, we know the shortcuts, and we know exactly how to move through Istanbul Airport with ease and dignity.

We also coordinate directly with your airline regarding wheelchair provision. All you need to do is notify your airline in advance — we handle the rest on the ground, liaising with airline staff to ensure a smooth and dignified handover the moment your passenger arrives.

Our Accessible Airport Service — Arrival Package

From the moment the aircraft door opens, our team is with your passenger.

Arrival Meet & Greet — A dedicated assistant meets your passenger as they deplane, holding a personalised name board and ready to guide them through every step of the arrival process.

Fast-Track Passport Control — We escort your passenger through priority passport control lanes, cutting waiting times significantly and reducing physical and emotional strain.

Buggy Cart — Istanbul Airport’s terminals are vast. Our buggy cart service means your passenger travels the distance comfortably, without exhaustion before they’ve even left the airport.

Baggage Porter — Our team locates, collects, and carries every piece of luggage. Your passenger doesn’t lift a thing.

Accompany to the Vehicle — We stay with your passenger until they are safely seated in their waiting vehicle. No handoffs to strangers, no loose ends.

Add-on: Wheelchair Accessible Minivan Transfer — For passengers who need door-to-door comfort, our wheelchair accessible minivan takes them directly to their hotel or destination across Istanbul.

Please note: Wheelchair equipment is provided by your airline. We recommend notifying your airline in advance. Our team coordinates directly with airline staff on arrival to ensure a seamless and dignified handover.